Saturday, May 21, 2011

Your Client is out of control. What do you do???

Oh, the occasional client with "baggage" returns to complete their project and all hell breaks lose. The hell-breaking is due to just not rolling over and enabling the clients' perspective of what is going on (Denile aint just a river in Egypt!).

I do not mean to make light of this situation. I have a client this is truly and deeply on his last nerve. This is what I see as the situation. As the Architect, counselor, target, etc. I see this as another situation where a client has moved their project from the "Want to" column to the "Need to" or "Have to" column.

Let me explain and be ready to put your philosophical hats on here! Life has a great deal of triads, trinities, whatever you wish to call them. Mind, Heart, Body. Birth, Life, Death. Father, Son, Holy Spirit if you want to go that far.

In this case you have the "needs, haves, and wants". You need to breathe, eat and sleep. That list is VERY short and should be. You have to pay taxes, work to pay the bills, and all the obligations you set for yourself in life. You want to restore that classic car, take a cruise, sculpt, paint, build that addition you planned for.... You see my point???

We all run into trouble when we force things into another category. We all do it and it's the root of many of our problems. If you make your "wants" into a "need" or "have" you are just asking for trouble.

Keep a solid perspective. Remind yourself that this is not as important or critical as you may have convinced yourself. ALWAYS ask yourself the question: "what if I just didn't do it or said no?".

As Architects, we provide more than just floor plans. We should be helping each client avoid those poor-choices we have witnessed time and time again. We are often our own worst enemy and it's our job to help clients realize that.

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